Help Center
Orders & Shipping
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also check order status by logging into your account on citizensandhumanity.com.
What are your shipping options?
We offer:
- Standard Shipping (5-7 business days)
- Express Shipping (2-3 business days)
- International Shipping (7-14 business days)
When will my order ship?
Orders typically ship within 1-2 business days. You’ll receive shipping confirmation once your order is on its way.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached in original packaging.
How do I start a return?
Visit our returns portal at citizensandhumanity.com/returns. You’ll need your order number and email address to begin the process.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your return. The refund will be issued to your original payment method.
Products & Sizing
How do I find my size?
Each product page includes detailed size charts with measurements. We recommend comparing these to your favorite fitting garment.
Are your jeans true to size?
Our jeans generally fit true to size. For specific fit advice, contact our customer service team with your measurements and style preferences.
Payment & Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely.
Can I pay with multiple payment methods?
Currently, we only accept one payment method per order. You cannot split payment between multiple cards or methods.
Account Management
How do I create an account?
Click “Create Account” on our website and follow the prompts. With an account, you can track orders and save your information.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Contact Us
How can I reach customer service?
Use the contact form on citizensandhumanity.com or email us at [email protected]. We typically respond within 24-48 hours.
Do you have a phone number?
For faster service, we recommend using our online contact form. This ensures we have all necessary information to assist you properly.